FAQ

What forms of payment do you accept?

We accept the major credit cards Visa, MasterCard, American Express using Stripe process or as well as direct PayPal account payments.

 

Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from this store. However, if you already have a PayPal account, you may use it as your payment method.

 

How secure is this store?

All payments are processed via PayPal and Stripe, two of the most trusted payments gateways in the world. They use the highest level of encryption and data security to ensure your details are protected and securely shares your order and delivery details with us, but does not share any of your sensitive payment information.

 

Do you offer wholesale pricing?

Yes, sure! For wholesale informations, please write us at me@federicabubani.it and include your business details in your message.

 

What is your exchange/return policy?

If you are not satisfied with your purchase contact us specifying:

 

- Name and Surname

- Order number

- Telephone number

- Reason of the return

 

 

Notification of exchange/return must be notified within 3 days of the package’s delivery, then we will provide you the return shipping address (which must be delivered within 14 days from the package receipt's date only by courier). Shipping costs will be at your expense. Returns must include all labels and our delivery packing slip. Exchange/return is not guaranteed and is subject to our review of the returned product. Within 48 hours after receiving the package we will refund you without any additional charge. Only regular priced items can be return, unfortunately sale items cannot be refunded.

IMPORTANT: All computer monitors are different and the product's colors may appear different on every screen.

 

How long will delivery of my order take?

All orders will be shipped in 1-3 business days after payment. Right after shipping you will receive a confirmation email with a tracking number. Domestic orders are typically delivered within 1-2 business days. International orders are typically delivered within 2-3 days, depending upon the destination and customs processing. Federica Bubani cannot be held responsible for conditions beyond our control, such as severe weather, shipping service interruptions, lost or stolen packages.

 

How much does shipping cost?

Shipping costs are calculated based upon the destination and number of products in your cart. To view shipping costs, add your desired products to your cart, proceed to the "Checkout" page, select your country and click "Update Your Cart Total". Customs fees for non-European Union countries will be charged to the recipient.

 

Do you ship internationally?

Yes. We ship to almost every country. To confirm whether we deliver to your country, add your desired products to your cart, proceed to the "Checkout" page and check if your country is available for selection. If your country is not available contact us and we'll see what we can do.